Select a business process you have learned about in this course or are otherwise familiar with.
Create a process map or quality analysis for the business process following the guidelines below:
Process Map: Select one of the four process map types listed below (also found on page 96 of the textbook) to create a visualization of a business process you are familiar with.
Process maps can assume several forms, including: High-level integration maps Relationship maps, also known as SIPOC (supplier, input, process, output, and customer) diagrams Cross-functional maps, also known as swim lane diagrams Flowcharts Quality Analysis Select one of the seven basic tools of quality listed below (also found on page 102 of the textbook) to create a visualization of a business process you are familiar with.
The seven basic tools of quality are: Cause-and-effect diagrams (also called Ishikawa or fishbone diagrams) Check sheets Control or run charts Flowcharts Histograms Pareto charts Scatter diagrams For additional details, please refer to the Learning Activities Guidelines and Rubric document.