Time you have had to deal with a conflict situation

Please tell me about a time you have had to deal with a conflict situation?
• How did you take into account the needs of the ‘other’
• How did you ensure that the actions you took or proposed were fair?
• How did you ensure that the other had an opportunity to express their views?
• How did you ensure that you were consistent with your communication/ message?
• How did you go about ensuring that the other felt they were being listened to?
• How did you ensure your decision was fair?

Please tell me about a time when you have taken on a challenging task?
• How did you know your efforts contributed to the organisations aim?
• How did you ensure that what you were doing was both efficient and effective?
• How did you deal with any obstacles?
• How did you keep up with any organisational or external changes?
• To what extent did others see you as a role model? How did you develop your self as a role model?

Please can you tell me about a time when you have helped a vulnerable person and why?
• How did you treat others with respect, tolerance and compassion?
• How did you seek to understand the other person(s) perspective, values or beliefs?
• How did you remain calm?
• How did you control your own emotions? Deal with any stress or pressure?
• How did you go about understanding the other persons beliefs? Their values?
• How did you ensure that your communication was clear and simple so it could be understood by others.

Please tell me about a time when you have worked collaboratively with others to resolve a problem?
• How did you explain things to others to ensure they understood?
• How did you invest time in building up a rapport?
• How did you address any individual concerns?
• How did you ensure you were transparent with those you collaborated with?
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