BENEVENTO FOODS: WHEN THE RUBBER HITS THE DOUGH

Assignment

Read and review the case study Benevento Foods: When the Rubber Hits the Dough.

• Wood, D., Vachon, S., & Singh, M. (2015). Case: Benevento Foods: When the Rubber Hits the Dough. Ivey Publishing.

For your business report to the company owner, you are to use a systems approach toward the dilemma at Benevento Foods and address the following:

• Develop a robust effect-cause-effect logic tree diagram using the 5-Whys tool to identify the root cause(s) of the quality issue. The diagram itself can be drawn by hand or with software. (Note: Tables are not appropriate; it must be in the form of a diagram.)
• In addition to the diagram, explain the effect-cause-effect flow leading to the root cause(s). (Reminder: The concept of systems thinking and its associated tools are new to the owner.)
• Create an appropriate causal loop diagram to capture the fundamental system behaviors, outcomes, and causes of the quality issue at Benevento Foods. The diagram itself can be drawn by hand or with software. (Note: Tables are not appropriate; it must be in the form of a diagram.)
• In addition to the diagram, explain the causal loop flow of the diagram. (Reminder: The concept of systems thinking and its associated tools are new to the owner.)
• There are both detailed and dynamic complexities at work at Benevento Foods. Through a systems thinking viewpoint, evaluate the complexities that have led to the identified dilemma.