Performance objectives of a company refer to its driving motives in the provision of goods or services to the intended customers (Haberberg & Rieple, 2008). These objectives include: speed, flexibility, dependability, and quality. A business benefits by maximizing the volume of its output, thus benefiting from the economies of scale and reduced cost of production.
Fig. 1: Polar diagram for a Bus Company and a Supermarket
Internal effects of speed to:
i) a supermarket
- Reduces the time between serving different clients to a minimum, boosting sales
- Avoids overcrowding at the counters
- Ensures the immediate availability of goods
ii) A bus company
- Reduces time wastage between stages, ensuring that travellers arrive at their destinations in good time
- Maximizes the profits of the company as it is able to serve many customers at any given time
Internal effects of quality to:
- A supermarket
- Keeps the outlet clean and tidy
- The arrangement...