[Solved] Experience Design and Management for Tourism, Hospitality and Events
The Chester Zoo, UK
1.
Introduction
This is an individual
portfolio of the Chester Zoo tourist destination site located in the United
Kingdom. I visited the Chester Zoo in December 2021 and appreciated the
striking and wide-ranging experience offered by this UK’s top tourist
destination site. In the present portfolio, I will give a fundamental analysis
of the experience design and management of the Chester Zoo using the four
realms of experience, namely aesthetic, educational, entertainment, and
escapist, as illustrated by Pine and Gilmore (1998).
The
Chester Zoo is located in Cheshire, England and has been operational since
1931, when Mottershead George first opened it. The zoo is famous for its
diverse animal species and zoological gardens. Specifically, it is home to more
than 128 acres of zoological gardens and over 20,000 animal species to explore,
making it among the largest zoos in the UK. For instance, in 2019 alone, the
zoo received approximately more than 2 million visitors, making it one of
England’s most visited zoos (The Animal Facts, 2022). In this portfolio, I will
give a detailed critical analysis of the striking and wide-ranging experience
offered by the Chester Zoo with respect to the tourism industry.
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