With huge advances in IT, particularly in healthcare, over the last few decades, the collection, storage, processing, and retrieval of healthcare information has evolved from basic electronic health record (EHR) systems to the more advanced new EHR systems to improve care quality, increase patient safety and confidentiality, improve operational efficiency, and lower healthcare costs (Tsai et al., 2020). Unfortunately, the digital boom has disrupted the healthcare industry in a variety of ways.

As a result, educating physicians and clinical staff on the new EHR is critical to improving compliance, particularly with the HIPAA Security Rules and the CMS Medicaid EHR Incentive Program (Szalados, 2021). Compliance with the HIPAA Security Rule and the CMS Medicaid EHR Incentive Program, in relation to Mercy Vale Medical Center, addresses the technical and non-technical safeguards that an organization requires to secure PHI. Simultaneously, they enable an organization to enjoy continuous quality improvements at the point of care and the exchange of healthcare information in the most structured format possible.