Xerox Benchmarking

Benchmarking is a systematic management style that measures a company's processes, structures, products, and services against a performance giants such as Toyota. Benchmarking allow organizations to determine their strengths and weaknesses through comparisons and implemention of enabling changes. Xerox has employed benchmarking strategies against many companies; however, the company is yet to enjoy the Toyota’s Production System (TPS) and lean enterprise solutions. In its fight against competition and its continuous improvement,  Xerox need to borrow Toyota’s lean enterprise initiatives and best practices and integrate in its processes. Additionally, Xerox hopes to expand its market through improved services and customer satisfaction in the digital world.  By implementation Toyota’s lean production approach, Xerox stand to gain in its production and management processes.

Xerox and Toyota Production Background

Toyota Motors is known as the king of Total Quality Management and ...