Directing Shipping Clients
Inventory Cycle
Receptionist
Purpose
Receives shipping clients or customers, determines their needs and then appropriately direct them. Consequently, can answer enquiries, make appointments, collect, and distribute messages and mails. May also perform various clerical tasks.
Timing
Whenever a shipping client or customer comes to the facility or calls the shipping firm. Upon receiving new messages and mails, either from clients or from the various shipping officers.
Procedures
- Upon arrival of a client to a shipping establishment, the receptionist obtains their names, identification document number, and accordingly directs them. For calling clients or customers, they obtain their names before accordingly directing them.
- Answers inquiries and directs the caller to the person called upon.
- And records their names, time of call, business nature, and the person called.
- In certain cases, proceeds to make appointments for the clients.